Raskin - The Humane Interface: “If 20 or 30 of the right people, those with influence over design of forthcoming appliances from firms such as Palm, Ericsson, Apple, Sony & Panasonic, or web shops like Sapient, or portals like Yahoo, Sprint, OracleMobile.com and others, read this book, learn its lessons and adopt its teachings and implement its advice, then the 21st century will be a far better place to be”